Policies

Acceptable Uses Policy
Billing Policy
Refund Policy
CGI Usage Policy

Acceptable Uses Policy

The Internet is intended for use by mature adults (and by minors when supervised by mature adults). Our customers are expected to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users. The customer is expected to have a basic knowledge of how the Internet functions, the types of use which are generally acceptable, and the types of use which are to be avoided.

Common sense is the best guide as to what is considered acceptable use. The following are unacceptable uses:

Illegality in any form, including but not limited to activities such as unauthorized distribution or copying of copyrighted software, violation of U.S. export restrictions, harassment, fraud, trafficking in obscene material, drug dealing, and other illegal activities.

Net abuse, including but not limited to activities such as using a non-existent email return address on a commercial solicitation, spamming (sending unsolicited advertising to numerous email addresses or newsgroups and/or generating a significantly higher volume of outgoing email than a normal user), trolling (posting outrageous messages to generate numerous responses), mailbombing (sending multiple messages without significant new content to the same user), subscribing someone else to a mailing list without that person's permission, cross-posting articles to an excessive number of newsgroups, or attempting without authorization to enter into a secured computer system. AboveWorld Premium reserves the right to determine what constitutes net abuse.

Tortious conduct, including but not limited to posting of defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

Misuse of system resources, including but not limited to employing posts or programs which consume excessive CPU time or storage space; permitting use of mail services, mail forwarding capabilities, POP accounts, or autoresponders other than for the customer's own account; or resale of access to CGI scripts installed on our servers.

Domain pointers are to be used for the purpose of having more than one way to find the same site, not for the purposes of sharing an account among multiple sites. A domain pointer may not be set up to reference a subdirectory within an existing Web hosting account served by AboveWorld Premium or any other provider. Domain pointers are not to be used as a substitute for purchasing separate accounts.

Complaints about violators of our policies should be referred to abuse@accountsupport.com. Each complaint will be investigated.

Billing Policy

We require a minimum three-month contract. We accept American Express, MasterCard, Discover and Visa cards.

How do I change account billing frequency and mode of payment?

Please e-mail accounting@accountsupport.com for assistance with updating your account. If a credit card payment is declined by the client's bank, AboveWorld Premium (The Provider) will charge a US $10.00 late fee per billing cycle and a US $20 fee for each payment-related suspension. If client disputes justified charges by provider on his credit card, provider has the right to charge a $30 administration fee in addition to the regular suspension charge and immediately discontinue service.

How do I update account contact information?

You can change your billing address and e-mail address in Account Information within your Control Panel. If you have a change of e-mail address, be sure to reflect this new address in your mail forwarding options in Account Settings. You should also update your contact information listed with the InterNIC.

How do I update my payment information?

Please call Accounting Solutions at (561)417-5490 Monday to Friday during normal business hours. You can also fax the new payment information to (561)417-5495 (attn: Accounting Solutions) or use our secure form to send us your credit card information. We will be more than happy to update your payment method. If you need to contact accounting solutions by e-mail, send your message to accounting@accountsupport .com.

What is your renewal procedure?

Renewal billing batches are generated every business day, Monday through Friday, for the previous day's renewals. That same day, an e-mail invoice is sent to each customer renewing in that batch. The batch is held open for three days to process changes and is then closed. The customer's credit card is then charged for each transaction in the batch. All server and hosting contracts are automatically renewed for another term unless either party has given a written notice of cancellation at least two weeks in advance of the renewal/anniversary date. If no correct notice of cancellation is given, all contracts will automatically be renewed for another term under the same conditions.

What will it cost to upgrade/downgrade my account?

Billing for Plan changes is processed within 30 days from the date of the change. You will be charged a $50.00 plan change fee to cover the administrative effort to process the change. Additionally, the monthly rental fees will be prorated based on the time remaining in your billing cycle. The credit card on file will be charged for the Plan change within that 30-day window.

Whom shall I contact regarding InterNIC billing?

Questions regarding InterNIC Invoicing and Payment Procedures should be referred to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 1 or you may email them at hostmaster@rs.internic.net. You can find more information about InterNIC billing procedures and other information from their web site.

Refund Policy

Each of AboveWorld Premium's web hosting plans carries a 30-day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the monthly service fee's paid excluding any setup fees, domain registration or transfer fees, charges for excess bandwidth or other charges related to setup or utilization of the service.
Setup fees are refundable for the following reasons only: (1) the account order is canceled prior to activation; or (2) the domain name was not available at the InterNIC.
Requests for cancellation of services and refund must be submitted in writing via either US Postal Service, fax or E-mail from the address you signed up with, (phone requests will not constitute acceptance of any cancellation) and it must be received by us prior to the close of business on or before the 30th day of service and your account must be paid in full. No refunds are available after the 30th day. In the event The AboveWorld Premium elects to terminate Customer without cause, Customer shall receive a full refund of any balance. However, if Customer terminates this agreement without cause, there shall be NO REFUND of the Setup Fee or any remaining balance. This policy does not apply to any additional services not specifically mentioned herein.
AboveWorld Premium's (The Provider) service is provided on an "as is, as available" basis. AboveWorld Premium does not reimbursement for losses of income due to disruption of service by provider or its providers beyond the fees paid by client to provider for services.
AboveWorld Premium shall make every reasonable effort to protect and backup data for client on a regular basis. The Provider is not responsible for Client's files residing on Provider. Client is solely responsible for independent backup of data stored on Providers server and network. If Provider needs, and is able to restore client's files due to a file lost Provider is not responsible for, Provider may charge an additional fee for this service.

Refund policy for Renewals

All server and hosting contracts are automatically renewed for another term unless either party has given a written notice of cancellation at least two weeks in advance of the renewal/anniversary date. If no correct notice of cancellation is given, all contracts will automatically be renewed for another term under the same conditions.

Refund policy for Domain Pointers

For Domain Pointers, no refund is given on 3-month contracts or less. (We say "or less" because pointers are prorated to bring concurrent with regular account billing. For example, if a customer has 2 months left on Plan 1, we charge for 2 months on pointer.) For contracts greater than 3 months, a refund equal to one-half of the contract amount will be given if AboveWorld Premium is notified prior to the first day of the second half of the contract term. No refunds will be given once the second half of the contract term has begun.
Our 30-day money back guarantee does NOT apply to Domain Pointers. TIP: If you plan to open a regular web hosting account within 3 months of your domain pointer request date, it may be more cost-effective to start with regular account.

CGI Usage Policy

AboveWorld Premium allows you to create dynamic web content through the usage of CGI scripts. Several languages are supported including GNU C, Perl, Java, and the various UNIX Shells. SSI (Server Side Includes) are enabled as well.

Support for additional languages may only be an E-Mail away! If you would us to provide additional support for languages not mentioned, email support@accountsupport.com and we will review your request.

Usage of CGI functionality constitutes acceptance of the following terms and assertions.

The customer will not attempt to bypass the security of the system through the CGI, as to gain unathorized access to information, resources, or control on the server.
The customer's CGI will not use excessive CPU time or create more storage than thier disk quota allows.
AboveWorld Premium reserves the right to review the source code of the CGI at any time to check for misuse, potential security hazards, or to recommend more efficient and/or alternative implementations. AboveWorld Premium will NOT copy source code or executables without the customers prior approval.
If you CGI requires compilation (such as those using GNU C) you may direct the request to support@accountsupport.com. We are not obligated to debug your program if it does not compile.