Uploading Your Site
The process by which files are transferred to the
web server is called "FTP" (File Transfer Protocol). You have unlimited
access via FTP 24-hours a day. As such, you can create and maintain
your web pages on your own computer and upload the files to your web
site at leisure using our servers. For non-Microsoft® FrontPage®
98 users an FTP client is the most common method of transferring your
files to the server. The following steps will ensure that your web
site is uploaded and visible on our servers, and allow viewers from
the outside to visit your site easily.
Once the account is created on the server (generally
one to two hours after sign-up), you should be ready to upload any
files you have created for your web site. You can start by installing
and running an FTP client, such as WS-FTP
(for Windows 95/3.x users), or Fetch (for Macintosh users).
|Microsoft FrontPage Users
Customers with Microsoft FrontPage extensions installed on their
sites should use only the FrontPage publishing feature
to transfer files. Using regular FTP can corrupt the extensions,
disabling the functionality of the FrontPage web and requiring
that the site be deleted to reinstall the extensions.
If your domain name is registered and fully functioning
you can use ftp.yourdomain.com as the 'Host Name' to access your account
with the FTP client. If this does not work, please try using the IP
address, provided with the account confirmation e-mail for your account
instead. In any case you will be required to log into the server with
your User Name and Password, also provided in the account confirmation.
Also note that logging in with a Web Browser, such as Netscape or
Internet Explorer will NOT give you access to the entire account.
Only an FTP program will allow you total access to your account space.
You will find some files and subdirectories already
present in your account space. We recommend not altering the sub-directories
in any way (other than depositing files into them, or changing permissions).
You will find a file called index.html. This is the default page for
the account, and begins as a 'Welcome' page. You should replace this
file with your own 'Home' page, so that any viewer who visits the
site will see this file initially when entering your domain name on
their browser. Now you can begin transferring files to the server,
but please keep these points in mind when uploading files:
- UNIX systems are case-sensitive.
Thus, a file named foobar.txt would be a separate file from one
named FOOBAR.txt. If you can't seem to find a file on the server
that you just uploaded, check to see that you are using the right
- UNIX filenames also may contain almost any
type of character, and sometimes this may confuse FTP clients.
If you have trouble retrieving or linking to a file, try using
wildcards (*) in FTP to delete it, and replace it with a file
that doesn't have spaces or other special characters in its name.
- Our web server recognizes file formats by
extension. This means a client retrieving a file named .htm or
.Html will be told it is in HTML format. Make sure that you use
the proper extensions when uploading your files.
- CGI scripts must be in the /cgi-bin subdirectory
and have file permissions set to 'executable', otherwise they
will not run correctly.
- You should upload graphic files (such as
.jpg or .gif files) in 'Binary' mode with FTP, and HTML or scripts
in 'ASCII' mode in order to ensure that there are no extraneous
'control' characters in your scripts or pages.
- You may create an unlimited number of subdirectories
(folders) within your account space to organize your site using
the FTP command 'mkdir'. To have a page automatically load up
when a browser goes to a directory, name a file index.html (make
sure its lowercase) and place it in that directory. If an index.html
file is not present, the web browser will default to a list of
all the files in that directory. This applies to the root directory
Where can I obtain an FTP client?
There are many different FTP clients available
that are shareware or freeware that you can download. We recommend
using WS_FTP if you are not familiar with FTP clients. You can download
it from www.ipswitch.com.
Macintosh users can find out about the latest
version of Fetch from:
I use AOL and files I upload via FTP seem
to get chopped off after a certain length. Why does this happen?
According to some of our customers AOL has supposedly
decided to limit the size of files that can be transferred via FTP.
If you were unable to resume transfers or compress files to fit
within AOL's limit, we would recommend using another provider that
does not limit the amount of data you could upload.
I have uploaded my files, but when I view
the site with my Web Browser, I still see the 'Welcome' page. Why
aren't my files showing up?
In order to see your home page, you should make
sure that the page is in the root directory of your account space,
and name it 'index.html'. Otherwise it may not show up when you
visit the site.
Why do my pictures show up as broken picture
icons on my pages?
There are a few possibilities for this one.
Why can't I see my web site after uploading?
- First, you need to make sure you upload
any images in 'Binary' format with your FTP client.
- Secondly, you need to make sure you refer
to the file with the correct extension. For instance, if the graphic
file ends in .jpg, then you need to refer to it as .jpg in your
HTML code, not as .JPG or. Jpeg. The file name must match the
reference to the file in your HTML exactly, including case-sensitivity.
- Also, make sure that you refer to the file
in its proper location. For example, if the file is in the images
subdirectory on the server, then you would need to refer to it
in http://www.domain.comimages/file.gif, or similar, in your HTML.
You must refer to the file in its correct location in order for
the web browser to load it when someone visits the site.
You most likely uploaded your site to the root
directory and not public_html. You must include in the path /public_html
so that your FTP client or web publishing software knows where to
upload your folders and files to.
I've deleted or modified some of the system
files on my account, and now my site does not work properly. Can
you repair my account?
Please refrain from deleting any system files
located inside your directory. If your account ceases to work due
to actions on your part, administrative assistance is available
for an hourly rate. There is a one-hour minimum for administrative
debugging. If you accidentally removed a file that is a part of
Frontpage extensions, we will reinstall Frontpage extensions for