E-Mail Accounts

Retrieving E-Mail
POP Accounts
Pointers
FAQ

Retrieving E-mail

To retrieve e-mail from one of your accounts, you will need to connect to your Internet Provider and start up your e-mail program, such as Netscape Mail, Microsoft Outlook, Internet Mail, or Eudora. Then you will need to change the mail options of your e-mail program to retrieve from our POP/IMAP server. In your mail program options screen, simply change the 'Incoming' or 'POP' server listed to pop.yourdomain.com. Then, when you retrieve mail, you will be prompted for the user name and password, and you should enter the Account Name and password for the POP account from which you are retrieving mail (see 'Creating a POP account', below).

POP Accounts

POP accounts will probably be familiar to anyone who has ever used Internet E-mail. POP accounts are simply the standard Internet boxes that receive e-mail, and you can retrieve the mail in a POP account by using an e-mail program, like the ones listed above. Each POP account has an e-mail address associated with it (such as someone@yourdomain.com), an Account Name, and a Password. Note that the Account Name does not need to match the e-mail address for the POP account. For instance, you could set up POP account with the Account Name of 'robert', but with an E-mail address of webmaster@robertscompany_site.com. See 'Setting up a POP account' below for more information about this.

You may not need a POP account if you are only going to use Mail Forwarding. From the Mail Settings page, there are two steps to creating a new POP mail account. First, bring up the POP account page and scroll down to the area that says 'Add POP account'. From here select an Account Name of up to eight characters in length. This does NOT have anything to do with the actual e-mail address used for this POP account. It is only used to log in to retrieve your mail. The Account Name must be unique to our servers, so you will have to use one that is not already taken by another customer. Select a password of at least 4 characters and at least 2 number, such as 'site01', and click the 'Add' button. The next step is to use mail forwarding to deposit mail in the newly created POP account. Go to the Mail Forwarding page and create a new forward, such as 'webmaster@yourdomain.com', and in the destination blank type the Account Name of the POP account you just created. That's all there is to it. You can now retrieve mail sent to the new e-mail address by using the Account Name and password for the POP account in your e-mail program. Think of the POP account as a postal mailbox, and the e-mail forward as the address of the house in question.

E-mail Forwarding

E-Mail Forwarding allows you to specify E-Mail addresses to deposit mail sent to your domain. You will have one "default" forward, and a variable amount of additional forwards depending on your chosen plan.

The default forward will handle all mail that is not otherwise recognized. In other words, if someone sends mail to an e-mail address (someone@yoursite.com) that is not listed on either the forwards page or the auto-responders page, the message will be directed to the default forward, which will place the message wherever you specify. You can modify the destination of the default forward on the mail setting page as well. For instance, if you have a POP account with an Account Name of 'robert', and you want all e-mail to default to this box, then simply type 'robert' in the 'Default Forward' box. Or, if you want all of your unspecified e-mail to default to your mailbox at your dial-up provider, then you can type 'user@yourisp.com' or similar in the 'Default Forward' blank. Note that the 'Default Forward' blank is automatically set to the E-Mail address you supplied when you signed for you account.

Setting up a Mail Forward: Regular mail forwards are set up the same way. Just enter the E-mail address you want to forward and the destination E-mail address on the Mail Forwards page, and the mail will be forwarded automatically.

Auto-responders

Auto-responders are e-mail addresses that automatically send a text document as a reply. You may find this useful if you get many requests for the same information. For instance, if many people request your catalog be sent to them via e-mail, you can set up an auto-respoder named catalog@yourdomain.com, which would send the file catalog.txt to anyone that sends mail to it. After adding an auto-responder, several options become available:

Auto-Responder Name: This is the name at your domain that will auto-respond when email is sent to it. It must conform to the same rules that receiving addresses in the Mail Forwarding section obey.

Notification Address: This is the address that will receive notification when e-mail is sent to an auto-responder. The auto-responder robot will send you a message containing the e-mail it received. There are several ways in which to specify the content of your auto-responder. With the first two methods (using the online editor or uploading through your browser) you specify the headers of the mail message when you submit the content. However, with the third option, when you specify a file in your home directory, it allows you to upload a message containing any headers that you want. If you wish people receiving auto-responder e-mail to have the message display correctly in their mail clients, you should specify at least the 'From' and 'Subject' headers in the message. An example of the format that the message should be in follows:

From: Automatic Catalog

Subject: Your Catalog Resquest

What follows is the catalog you requested from us: 3 French Hens ... $2 Chocolate Mousse .. $5 Etc.

Headers end with an empty line, and everything that follows is interpreted as the body text. If the "Modify Content" text is blinking, this is because it has detected the absence of the auto-responder's contents. Once you upload the auto-responder text correctly, the caption should stop blinking.

Tip:
If you would like to have several addresses at your domain auto-respond with the same message, you may do this quickly and easily by setting a forward in the Email Forwarding section of the Mail Settings page to forward to the address of your autoresponder@yourdomain. You may even do this for your Default Forward.

If this is a feature you would like to have, please e-mail: support@accountsupport.com

E-mail F.A.Q.

What is 'Spam', and where do you stand regarding it?

Spam is the unsolicited or bulk e-mailing of advertisements and the like. Spamming is highly frowned upon throughout the Internet community, and we are no exception. A few spammers can ruin e-mail service for the rest of our users by forcing recipients to filter E-Mail coming from us, or by bogging down the mail server to the point of uselessness. Because of this, we have a strict anti-spam policy in our Account Usage Agreement. Any account with us about which we receive legitimate spam complaints is subject to deactivation at our discretion, with or without warning or refund.